Delivery Information

When your order is shipped, we will send you a confirmation email. 

Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

Please find our UK shipping rates below:

We use DHL Express service (7-10 working days) for all international shipments. Please ensure that when placing an order that the country of shipping destination is selected correctly. This is to ensure the correct shipping charge is applied and no extra charges are applied at customs.

Please note during busier times and for personalised items, our delivery period may be extended. and you should allow up to 10 days for delivery.

To contact us regarding all shipping you can contact us here

Castore is proud of its products and we believe in the quality of our goods. Therefore, we hope that you are fully satisfied with your Castore products.

However, should you wish to return your products please use our returns portal. Click the link below to process your shipping label and this will then instruct you on the next steps to progress with your return.

[ Return portal ]

Items should be returned within 14 days from your delivery date and we will refund you the original purchase price. The garments must be unused and with all relevant tags still attached. Our packaging is a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Refunds exclude any delivery & shipping costs.

Please note we are currently not offering exchanges; we do apologise for the inconvenience this may cause. Additionally, personalised items are not eligible for return and will be refused and sent back to the customer.

Any free gifts that are sent with your order must also be returned with your order. These must be included in your return package to qualify for a refund.

Please make a note of your tracking number from the label before dispatching your item. You may need to provide this is if your parcel is delayed or lost in transit. It is your duty to take reasonable care of the goods and will be liable for any damage until the package is received into our warehouse. We are not responsible for any lost or missing packages returned to us by carrier or any other delivery services.

Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.

Once the return is received into our warehouse, we will begin to process the refund as soon as possible and within 7 working days. Please allow up to a further 7 days for refund amount to appear in your account.

If you have any questions or concerns about your return, please contact us here. 

FAULTY GOODS

Faulty goods refers to manufacturing issues. Items that are damaged because of normal wear and tear are not considered to be faulty.

To claim under your warranty, please contact us here. We will request a clear image of the fault and how the garment has been washed and dried. This will then result in the return of the garment.

DISCOUNT CODES & GIFTCARDS

Please note at the time of purchase only one discount code is permitted. Discounts cannot be used in conjunction with any other special offers or promotions. If you have any questions on this, please contact us here and one of our representatives will be happy to help.